First check the basic details

Link status

• sh ip bgp sum | i WAN CE IP



Login to customer router

• ssh -l nse_read WAN CE



Check the ping response

• ping WAN PE re 1000 size 1500 df-bit



Check Link utilization and crc error count

• sh int gi0/0/0 hu

We have to get the telnet ip and port no from the customer

Apply telnet command

• telnetnumber(172.....) portnumber(10...) /source-interface gi0/2/0

OPEN


NOT CONNECTED


Suppor team Email ID: nse.sifynoc@sifycorp.com

Version Summary
Author	Reviewer	Approver	Current Version	Current Version Published On	Maiden Version Published On
Thota Sai Babu	Julian Shawn Dmonte - Deputy Manager	Raja Uppuluri Sekharam - Deputy General Manager	1.0	22/12/2022	22/12/2022

• Members must place the request for a new Leased Line on ENIT
• Once the request is successfully processed, exchange shall send NOC on the email id provided in the request
• Once after receiving NOC from NSE, member must raise the feasibility request with respective service provider
• Member needs to co-ordinate for link delivery with the respective service provider and has to inform Sify NOC accordingly
• Once the link is through Sify will provide the WAN, LAN, TAP IP Address details to members
• Self-service customer config will shared to member to do the configuration by their own
• NOC team will do the POP side configuration alone

Example screenshot:



Suppor team Email ID: nse.sifynoc@sifycorp.com

Version Summary
Author	Reviewer	Approver	Current Version	Current Version Published On	Maiden Version Published On
Thota Sai Babu	Julian Shawn Dmonte - Deputy Manager	Raja Uppuluri Sekharam - Deputy General Manager	1.0	22/12/2022	22/12/2022

Capitive POP:

• Mumbai- Kurla
• Mumbai- Fort
• Kolkata- Ultadanga
• Delhi- Jeevan vihar

Putty session:

Open putty >>>>> 172.29.1.252 >>>>
• Step 1: Login to putty with sever ip
• Step 2: Login to sify server
  username: sifyvpnuser
  password: XXXXXX
• Step 3: Login to nsenoc server
  [sifyvpnuser@sifyvpn_blr ~]$ ssh nsenoc@1.6.36.171
  Enter password => password: XXXXXX
• Step 4: Login to POP router (Router IP )
  [nsenoc@NSE-DC-CA-SC-01 ~]$ ssh empy id@100.96.214.6 (Any captive pop device ip)
  Enter password => password: XXXXXX
• Step 5: Check the link status
  sh ip bgp sum | i WAN CE IP


How to identify the link down or up:

Showing only uptime:

00:44:23

Showing uptime and Active or Idle:

00:44:23 Idle, 00:44:23 Active



If link is down then raise the ticket for link down




Service now >> Telco sify >> Raise Ticket >> Link down

Version Summary
Author	Reviewer	Approver	Current Version	Current Version Published On	Maiden Version Published On
Thota Sai Babu	Julian Shawn Dmonte - Deputy Manager	Raja Uppuluri Sekharam - Deputy General Manager	1.0	22/12/2022	22/12/2022

Shared POP:

AHMEDABAD, Noida, JAIPUR, CHENNAI–TDL, RAJKOT, Hyderabad, Gurgaon, COCHIN, Surat, Pune, Bangalore, Chandigarh, Vadodra, Indore, Coimbatore, Lucknow, Kanpur, Bhopal, AGRA, VIZAG, RAIPUR, JAMSHEDPUR, BHUBANESWAR, LUDHIANA, GUWAHATI

Putty session:

Open putty >>>>> 172.29.1.252 >>>>
• Step 1: Login to putty with sever ip
• Step 2: Login to sify server
  username: sifyvpnuser
  password: XXXXXX
  ssh 015386@POP IP
  [sifyvpnuser@sifyvpn_blr ~]$ ssh 015029@1.7.1.144
  password: XXXXXX

sh bg vrf 12860-NSE-SPK sum | i WAN CE

• TS-HYD-SSB-T1-ST-SVP-C1KX-R02#sh bg vrf 12860-NSE-SPK sum | i 10.71.90.54

sh bg vrf 12860-NSE-SPK all sum | i WAN CE

• TS-HYD-SSB-T1-ST-SVP-C1KX-R02#sh bg vrf 12860-NSE-SPK all sum | i 10.71.90.54

If link is up:

If link is down:

Version Summary
Author	Reviewer	Approver	Current Version	Current Version Published On	Maiden Version Published On
Thota Sai Babu	Julian Shawn Dmonte - Deputy Manager	Raja Uppuluri Sekharam - Deputy General Manager	1.0	22/12/2022	22/12/2022

Step:1 Login to customer router

Step: 2 Enter version command

(6752-10-222-20-226-C432NR01#sh version

Version Summary
Author	Reviewer	Approver	Current Version	Current Version Published On	Maiden Version Published On
Thota Sai Babu	Julian Shawn Dmonte - Deputy Manager	Raja Uppuluri Sekharam - Deputy General Manager	1.0	22/12/2022	22/12/2022

Step 1: Login to customer router

Check the logs

Service now => Telco sify => Raise Ticket => Flapping

Version Summary
Author	Reviewer	Approver	Current Version	Current Version Published On	Maiden Version Published On
Thota Sai Babu	Julian Shawn Dmonte - Deputy Manager	Raja Uppuluri Sekharam - Deputy General Manager	1.0	22/12/2022	22/12/2022

Duplex setting full or half

Login to customer router

Check show interface

How to check CRC error:



How to check Utilization:

Version Summary
Author	Reviewer	Approver	Current Version	Current Version Published On	Maiden Version Published On
Thota Sai Babu	Julian Shawn Dmonte - Deputy Manager	Raja Uppuluri Sekharam - Deputy General Manager	1.0	22/12/2022	22/12/2022

Step 1: Login to customer router

Step 2. Enter command

(6752-10-222-20-226-C432NR01#show interface description

• All interface in NIM should be up
• Show int (Gi0/0/0,Gi0/0/1,Gi0/2/0)
• We can use this command to know which one is bso port and Lan port

Version Summary
Author	Reviewer	Approver	Current Version	Current Version Published On	Maiden Version Published On
Thota Sai Babu	Julian Shawn Dmonte - Deputy Manager	Raja Uppuluri Sekharam - Deputy General Manager	1.0	22/12/2022	22/12/2022

Step 1: Login to customer router

Step 2. Enter command

(96752-10-222-20-226-C432NR01#ping 10.71.65.90 re 1000 size 1500 df-bit)

How to check CRC error:

Version Summary
Author	Reviewer	Approver	Current Version	Current Version Published On	Maiden Version Published On
Thota Sai Babu	Julian Shawn Dmonte - Deputy Manager	Raja Uppuluri Sekharam - Deputy General Manager	1.0	22/12/2022	22/12/2022

Customer facing any slowness issue or missing packets then clear CRC errors

(6752-10-222-20-226-C432NR01#clear count

Version Summary
Author	Reviewer	Approver	Current Version	Current Version Published On	Maiden Version Published On
Thota Sai Babu	Julian Shawn Dmonte - Deputy Manager	Raja Uppuluri Sekharam - Deputy General Manager	1.0	22/12/2022	22/12/2022

Below is the command used To know the Packet are moving or not

(6752-10-222-20-226-C432NR01#sh ip mroute sum

Version Summary
Author	Reviewer	Approver	Current Version	Current Version Published On	Maiden Version Published On
Thota Sai Babu	Julian Shawn Dmonte - Deputy Manager	Raja Uppuluri Sekharam - Deputy General Manager	1.0	22/12/2022	22/12/2022

Below is the command used To know the Packet are moving or not

This commnad is used multicast also working or not

(6752-10-222-20-226-C432NR01#sh ip mroute count

Version Summary
Author	Reviewer	Approver	Current Version	Current Version Published On	Maiden Version Published On
Thota Sai Babu	Julian Shawn Dmonte - Deputy Manager	Raja Uppuluri Sekharam - Deputy General Manager	1.0	22/12/2022	22/12/2022

This commnad is used To know the Tap sever reachability

(6752-10-222-20-226-C432NR01#ping Tap ip

Version Summary
Author	Reviewer	Approver	Current Version	Current Version Published On	Maiden Version Published On
Thota Sai Babu	Julian Shawn Dmonte - Deputy Manager	Raja Uppuluri Sekharam - Deputy General Manager	1.0	22/12/2022	22/12/2022

(6752-10-222-20-226-C432NR01#sh ip pim nei

Version Summary
Author	Reviewer	Approver	Current Version	Current Version Published On	Maiden Version Published On
Thota Sai Babu	Julian Shawn Dmonte - Deputy Manager	Raja Uppuluri Sekharam - Deputy General Manager	1.0	22/12/2022	22/12/2022

POP End router:

Check POP end bgp - Uptime Minimum 5 hours

sh bgp sum | i (WAN CE IP)

Check pim status - Need to match bgp uptime

sh ip pim ne | i (WAN CE IP)

Check Policy (Router 1 IP) - Need to check the Bandwidth Policy is matching with policy configuration in pop end. Eg: If bandwidth is 6 MB, policy should be NSE-RATELIMIT-6-MB.
Select right router IP in aakaash during circuit movement

sh run int (customer pop end interface)sh ip route 10.71.66.82

Check protection path (Router 2 IP) - Need to check the Bandwidth Policy is matching with policy configuration in pop end. Eg: If bandwidth is 6 MB Policy should be NSE-RATELIMIT-6-MB.
Select right router IP in aakaash during circuit movement

sh run int (customer pop end interface)

Check Interface and VLAN (Router 1 IP) -

Right NNI Interface & Vlan - ex: Gi0/0/0.219 ( select Gi0/0/0 in aakaash under router interface)

Right NNI Interface & Vlan - ex: Gi0/0/0.219 ( select Gi0/0/0 in aakaash under router interface)

sh run int (customer pop end interface)

Check Interface and VLAN (Router 2 IP) -

Right NNI Interface & Vlan - ex: Gi0/0/0.219 ( select Gi0/0/0 in aakaash under router interface)

Right NNI Interface & Vlan - ex: Gi0/0/0.219 ( select Gi0/0/0 in aakaash under router interface)

sh run int (customer pop end interface)

Customer end Router:

Check IOS Version - Version 16.03.06 & router uptime to be stable
show version

Check License - Feature: appxk9
Period left: Life timeFeature: appxk9
Period left: Life time
show license

Check NIM card - Router uptime and NIM insert time should match
show platform

Check SSH version - SSH Enabled - version 2.0
show ip ssh

Check bfd neighbors is forming - BFD RH/RS State should be UP
show bfd neighbors

Check bgp uptime - Uptime Minimum 5 hours and to match with pop end bgp uptime
show bgp sum

Check PIM Neighbor - Need to match bgp uptime & pop end pim uptime
show bgp sum

Check CRC/Input errors in WAN LAN Interface - 0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
Show int (Gi0/0/0,Gi0/0/1,Gi0/2/0)

Check WAN LAN Interface for any static joint -

• 10-192-6-2-C432WR01# sh run int Gi0/0/0
• Building configuration...
• Current configuration: 305 bytes
• Interface GigabitEthernet0/0/0
• description 2021104013-4M-HYDERABAD-TCL-091HYDE1143036575714
• Ip address 10.71.98.146 255.255.255.252
• no ip redirects
• no ip unreachables
• no ip proxy-arp
• ip pim sparse-mode
• speed 100
• no negotiation auto
• no mop enabled
• bfd interval 500 min_rx 500 multiplier 8
• end


• Show int (Gi0/0/0,Gi0/0/1,Gi0/2/0)

Tools Check:

Check device is available in CA Spectrum Tool - Hostname TAP IP should match

Host name with TAP IP Ex : 6548-10-222-105-50-C432NR01

Check device is available in CA PM - Status should be up

Administration => Monitored Items Management => Monitored Devices => All Devices => Searchbox "customer end Loopback"

Check service now - All the details in Aakaash should match

Service now-->Telco Sify - Ticket Search-->Byl ink ID--> Search the Llink ID

Check TAP IP dupilcation - In case of duplication, hold the circuit movement and inform onsite to change the LAN segment

Aakaash => NSE order list => Search IP

Check WAN IP dupilcation - In case of duplication, hold the circuit movement and inform onsite to change the WAN segment

Aakaash => NSE order list => Search IP

Check External Link ID dupilcation - In case of duplication, hold the circuit movement and inform onsite to change the circuit ID

Aakaash => NSE order list => Search IP

Check Sify Link ID dupilcation - In case of duplication, hold the circuit movement and inform onsite to change the Sify Link ID

Aakaash => NSE order list => Search IP

Check Loopback IP dupilcation - In case of duplication, hold the circuit movement and inform onsite to change the Loopback IP

Aakaash => NSE order list => Search IP

Contact details of customer in Aaakaash - Inform onsite to update the proper contact in case of deviation

Check if valid contacts are updated (ex: no abc@gmail.com, 123456 phone no etc)

Check Assignment Group - Kindly verify the Sify link id in Service now and check Assignment Group

Maked under SOT_CUST_NSENOC if you see other SOT group is mentioned means ask onsite team to change the Assignment Group under SOT_CUST_NSENOC.

Service now => Telco Sify => Ticket Search => Byl ink ID => Search the Link ID

Version Summary
Author	Reviewer	Approver	Current Version	Current Version Published On	Maiden Version Published On
Thota Sai Babu	Julian Shawn Dmonte - Deputy Manager	Raja Uppuluri Sekharam - Deputy General Manager	1.0	22/12/2022	22/12/2022

UAT Logs file:

• Uptime Minimum 5 hours - A) sh ip bgp sum
• Check version - B) sh ver
• Check the interface - C) sh int
• Check the ping response and CRC error and Utilization - D) sh ip mroute sum
• Copy all logs Create a one zip file - E) sh ip pim nei
• Upload the file in Aakkash portal - F) ping response

Version Summary
Author	Reviewer	Approver	Current Version	Current Version Published On	Maiden Version Published On
Thota Sai Babu	Julian Shawn Dmonte - Deputy Manager	Raja Uppuluri Sekharam - Deputy General Manager	1.0	22/12/2022	22/12/2022

We will get an e-mail from Noc team

• Check the BSO name and mention in data sheet
• Check the date and time
• Check the ACTIVITY name
• Check the member name from the Aakash portal
• Check the member Sac id from the Aakash portal
• Mention To mail customer email id
• And NOC team mail id in CC
• Send to customers and flag the sent mailbox
• After completion of activity, we will get notification from the NOC team

Version Summary
Author	Reviewer	Approver	Current Version	Current Version Published On	Maiden Version Published On
Thota Sai Babu	Julian Shawn Dmonte - Deputy Manager	Raja Uppuluri Sekharam - Deputy General Manager	1.0	22/12/2022	22/12/2022

Performance:

This module provides following network performance metrics in graphical view

Member also can take historical reports from predefined dates or from custom date range

Device health :- CPU

Memory

Interface statistics :- Bandwidth utilization

Error

Near Real Time CPU / Memory Utilization summary details can be viewed for all the devices for all sites or for site as shown in the screenshot by clicking on CPU & Memory

Device health

Version Summary
Author	Reviewer	Approver	Current Version	Current Version Published On	Maiden Version Published On
Thota Sai Babu	Julian Shawn Dmonte - Deputy Manager	Raja Uppuluri Sekharam - Deputy General Manager	1.0	22/12/2022	22/12/2022

• Go to customer portal
• Login to portal
• Go to main menu
• Select Performance
• Click on all assets
• Select reports
• Click on links
• Click on link ID
• Below generate one day / weekly / monthly reports

Home => Performance Reports => All Sites



Utilization Reports

Version Summary
Author	Reviewer	Approver	Current Version	Current Version Published On	Maiden Version Published On
Thota Sai Babu	Julian Shawn Dmonte - Deputy Manager	Raja Uppuluri Sekharam - Deputy General Manager	1.0	22/12/2022	22/12/2022

If any clarification on any billing related issue:

• To Create a new ticket for any clarification on any billing related issue, TDS, refund queries etc
• You can select Date and fetch the respective Month/Quarter report by clicking on calendar ICON
• Reports can be exported into PDF and Excel formats by clicking on ICON
• Click on raise a New ticket
• After clicking above option following screen will open and you can feed relevant information and submit
• Select your link ID and select Complaint on Billing Option
• After completing above process new ticket would be raised for your billing query
• Our Billing department will update ticket within 48 hours

Version Summary
Author	Reviewer	Approver	Current Version	Current Version Published On	Maiden Version Published On
Thota Sai Babu	Julian Shawn Dmonte - Deputy Manager	Raja Uppuluri Sekharam - Deputy General Manager	1.0	22/12/2022	22/12/2022

• Go to customer portal
• Login to portal
• Go to main menu
• Select billing option
• You can select Date and fetch the respective Month/Quarter report by clicking on calendar ICON
• Reports can be exported into PDF and Excel formats by clicking on ICON

Version Summary
Author	Reviewer	Approver	Current Version	Current Version Published On	Maiden Version Published On
Thota Sai Babu	Julian Shawn Dmonte - Deputy Manager	Raja Uppuluri Sekharam - Deputy General Manager	1.0	22/12/2022	22/12/2022

Mgmt ip or Loop back ip - CA spectrum

• Go to CA spectrum
• Login with username and password
• Select Tools
• Click on utilities to discovery console
• And select Landscape {nse-dc-ca-ss-02(0X200000)}
• Go to global configuration
• Select MEMBER-DEVICE-DISCOVERY
• IP/ hostname Add loopback IP
• Select SNMP3 version
• Click on discover
• It will be having 5 Steps. All modules will get green colour then the Ip has been discovered

Tools => Utilities => Discover console => Landscape {nse-dc-ca-ss-02(0X200000)}

Version Summary
Author	Reviewer	Approver	Current Version	Current Version Published On	Maiden Version Published On
Thota Sai Babu	Julian Shawn Dmonte - Deputy Manager	Raja Uppuluri Sekharam - Deputy General Manager	1.0	22/12/2022	22/12/2022

CA Performance:

• Go to CA Performance
• Login with username and password
• Go to administration
• Select Monitored items Management
• Select discover profiles
• Loop back ip Paste in quick filter
• Select NEW
• Name Place Loopback IP
• Type IP hostname. Enter Loopback IP
• Select SNMP
• Quick filter search V3
• Select 4 items and Save
• And select tick mark and select run option
• Status show success

CA Performance

Version Summary
Author	Reviewer	Approver	Current Version	Current Version Published On	Maiden Version Published On
Thota Sai Babu	Julian Shawn Dmonte - Deputy Manager	Raja Uppuluri Sekharam - Deputy General Manager	1.0	22/12/2022	22/12/2022